Information We Collect
Details you hand us directly: the name you give, a callback number, an optional email, your street address or ZIP code, and whatever you tell us about the furnace, such as its brand, age, where it is installed and the symptom you are seeing. We only receive this when you decide to call or submit the form.
Details gathered automatically: when a page loads, your browser shares technical data such as IP address, browser and device type, the page that referred you, the pages you open and the time of each visit. For phone calls, our phone system logs the number you called from, when the call happened and how many minutes it lasted.
How We Use Information
Your information lets us answer your request, book a visit, send a technician to the right address, confirm which city or county office handles any permit, and follow up about the work. We may also use it to keep records of the job and to settle questions about a visit later.
Website and call data help us understand which pages people find useful, fix pages that break and keep the site running safely. Personal details collected here are never sold, and we never send you marketing messages unless you ask for them.
Cookies and Tracking
Cookies are small text files a website stores in your browser. This site may use them to remember basic preferences, keep forms working and count visits. They do not hold your name or phone number unless you typed those into a form yourself.
Your browser settings let you block or delete cookies at any time. Blocking them will not stop you from reading the site or calling us, though some form features may not work as smoothly.
Analytics and Third-Party Tools
We may use outside services to measure traffic, host the website, deliver form submissions and route phone calls. These may include web analytics tools, a hosting and content delivery network, and a call tracking service that connects your call and records basic call details. Calls may be recorded for quality and scheduling purposes.
Each of those providers handles data under its own privacy policy. They process information on our behalf to run the services listed here and are not allowed to use your details for their own marketing.
Data Sharing and Disclosure
To get your furnace repaired, we share the details of your request, including your name, number, address and the problem you described, with the local heating contractor who performs the service. That contractor uses it to contact you, schedule the visit and complete the job.
Beyond that, we disclose information only when the law requires it, when a court order or government request compels it, to protect the safety of a person, or as part of a sale or transfer of this website, in which case this policy would continue to apply to your data.
Data Retention
Request and call records are kept only as long as we need them to handle your service, answer later questions about the work and meet legal or tax record-keeping duties. Analytics data is generally kept in summary form.
Once information is no longer needed for those purposes, we delete it or strip out anything that identifies you.
Data Security
This website runs over an encrypted HTTPS connection, and access to request and call records is limited to the people who need them to arrange your service.
Every website and phone line carries some risk, which means no one can promise that information will never be exposed. Please avoid putting payment card numbers or passwords into the contact form.
Your Rights and Choices
You may request a copy of the details on file for you, ask for errors to be fixed, or have the record erased. Telling us to stop calling or emailing you works the same way. Depending on your situation, Colorado law may give you further rights over your personal data.
To make any of these requests, call (983) 200-5821 and tell us what you would like done. We may ask a few questions to confirm the request comes from you before we act on it.
Children's Privacy
This website is meant for adults arranging furnace service for a home or business. Information from anyone under 13 is not something we knowingly gather.
Should a child's details reach us by mistake, a phone call is enough for us to erase them.
Changes to This Policy
We may revise this policy when our services, tools or legal duties change. Each revision will be posted on this page with a new effective date at the top.
Checking back now and then keeps you current. If a change is significant, we will make it clearly visible on the website.
Contact Information
Questions about this policy or about the information we hold can go to Furnace Repair Littleton Pros at (983) 200-5821.
We serve Littleton, CO and nearby cities, and we will reply to privacy questions as promptly as we can.